Terms and conditions of booking

1. Inquiry regarding a stay in forester's lodge Willa Anna can be made by phone or e-mail (rezerwacja@willaanna.pl). In response to a query, the customer receives an offer electronically (by e-mail). After accepting the offer (making the reservation), the Customer receives the confirmation of the reservation in the form of a document containing the detailed conditions of the reservation according to his choice by e-mail (e-mail). The customer is obliged to send back the acceptance of the reservation (which confirms that the customer has read the conditions of the reservation), by e-mail (e-mail), within the period specified in the reservation.

2. The customer is required to make a payment to the bank account of ING Bank Śląski SA 98 1050 1575 1000 0090 7444 0810 SWIFT: INGBPLPW or using the online payment of the online reservation system in advance in the amount of approx. 49% of the cost of stay indicated on the booking document made on the basis of the standard offer and 100 % of the cost of stay indicated on the booking document made on the basis of a non-refundable offer.  

3. Reservations are considered effective after completing the procedure indicated in points 1 and 2 above.  

4. The prices in the price list (http://www.willaanna.pl/) prices for the apartment / day include: accommodation and accommodation in the amount indicated in the reservation, water, electricity and heating consumption, use of bed linen and towels (change once a week), soaps and coffee and tea, wood and kindling for the fireplace (Living room and Lola chimney wood is included in the price once), Wi-Fi, unguarded parking, all infrastructure (pond, playground, bicycles, etc.) located on the property at Wolności 15. and use of the sauna in the amount indicated in the reservation. Additional benefits disposed by the customer at the place of stay (e.g. daily cleaning or additional use of the sauna, etc.) are - subject to their availability - additionally paid.

5. Willa Anna informs the customer about any possible changes to the terms of a successful reservation in writing (by e-mail). In the event that the change concerns an important point of the contract, the customer has the right to withdraw from the contract within 3 days of receiving the information - the amount paid by the customer so far will then be returned to the customer in full.  

6. The customer may cancel a reservation made on the basis of the standard offer, subject to the payment being made in the amount depending on the date of notification of the cancellation (number of days before the beginning of the stay): a) up to 29 days - 40% of the reservation value, in the event of cancellation of booking, the amount paid by the Customer after deducting the transfer fee is returned within 5 days after receiving the Customer's written instruction containing his bank account number. For reservations made on the basis of a non-returnable offer, there is no transfer fee. Upon arrival, the owner of the forester's lodge, Willa Anna, will collect a receipt from the client, a deposit of PLN 500 / apartment (in the form of a blockade on the card using a payment terminal and in the absence of a card cash will be collected) to secure coverage of any damage caused by the client during his stay . The equivalent of these damages may be deducted from the deposit.  

7. The customer should take care of maintaining the principles of good neighborliness when using the facility, keep the facility in good condition and leave it in that condition upon departure.  

8. Before making a reservation, the Customer should read the offer on http://www.willaanna.pl/ in detail. In case of any doubts or queries, clarify them by calling +48 508 199 665, under pain of ineffectiveness of reservations and complaints reported in this respect. In the event that the holiday object does not comply with the terms of the reservation contract, or additional explanations submitted in accordance with point 8 above, Willa Anna will present the Customer with proposals of an equivalent or similar substitute object.   

9. If it turned out to be impossible, or the Customer would reject, for important reasons, the proposals of the Willa Anna - the amount paid will be refunded in full or in part (minus the value of services already rendered).