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Terms and conditions of booking

1. Inquiry regarding a stay in forester's lodge Willa Anna can be made by phone or e-mail (rezerwacja@willaanna.pl). In response to a query, the customer receives an offer electronically (by e-mail). After accepting the offer (making the reservation), the Customer receives the confirmation of the reservation in the form of a document containing the detailed conditions of the reservation according to his choice by e-mail (e-mail). The customer is obliged to send back the acceptance of the reservation (which confirms that the customer has read the conditions of the reservation), by e-mail (e-mail), within the period specified in the reservation.

2. The customer is required to make a payment to the bank account of ING Bank Śląski SA 98 1050 1575 1000 0090 7444 0810 SWIFT: INGBPLPW or using the online payment of the online reservation system in advance in the amount of approx. 49% of the cost of stay indicated on the booking document made on the basis of the standard offer and 100 % of the cost of stay indicated on the booking document made on the basis of a non-refundable offer.  

3. Reservations are considered effective after completing the procedure indicated in points 1 and 2 above.  

4. The prices in the price list (http://www.willaanna.pl/) prices for the apartment / day include: accommodation and accommodation in the amount indicated in the reservation, water, electricity and heating consumption, use of bed linen and towels (change once a week), soaps and coffee and tea, wood and kindling for the fireplace (Living room and Lola chimney wood is included in the price once), Wi-Fi, unguarded parking, all infrastructure (pond, playground, bicycles, etc.) located on the property at Wolności 15. and use of the sauna in the amount indicated in the reservation. Additional benefits disposed by the customer at the place of stay (e.g. daily cleaning or additional use of the sauna, etc.) are - subject to their availability - additionally paid.

5. Willa Anna informs the customer about any possible changes to the terms of a successful reservation in writing (by e-mail). In the event that the change concerns an important point of the contract, the customer has the right to withdraw from the contract within 3 days of receiving the information - the amount paid by the customer so far will then be returned to the customer in full.  

6. The customer may cancel a reservation made on the basis of the standard offer, subject to the payment being made in the amount depending on the date of notification of the cancellation (number of days before the beginning of the stay): a) up to 29 days - 40% of the reservation value, in the event of cancellation of booking, the amount paid by the Customer after deducting the transfer fee is returned within 5 days after receiving the Customer's written instruction containing his bank account number. For reservations made on the basis of a non-returnable offer, there is no transfer fee. Upon arrival, the owner of the forester's lodge, Willa Anna, will collect a receipt from the client, a deposit of PLN 500 / apartment (in the form of a blockade on the card using a payment terminal and in the absence of a card cash will be collected) to secure coverage of any damage caused by the client during his stay . The equivalent of these damages may be deducted from the deposit.  

7. The customer should take care of maintaining the principles of good neighborliness when using the facility, keep the facility in good condition and leave it in that condition upon departure.  

8. Before making a reservation, the Customer should read the offer on http://www.willaanna.pl/ in detail. In case of any doubts or queries, clarify them by calling +48 508 199 665, under pain of ineffectiveness of reservations and complaints reported in this respect. In the event that the holiday object does not comply with the terms of the reservation contract, or additional explanations submitted in accordance with point 8 above, Willa Anna will present the Customer with proposals of an equivalent or similar substitute object.   

9. If it turned out to be impossible, or the Customer would reject, for important reasons, the proposals of the Willa Anna - the amount paid will be refunded in full or in part (minus the value of services already rendered).

Reviews

See what they say about us
/English below/ Cudowne miejsce, zdjecia nie oddaja charakteru domu, piekny, drewniany, przepelniony dusza. Rzadko trafia sie przez Airbnb na takie miejsca, coraz czesciej wynajmowane sa apartamenty "duchy", w ktorych nikt nigdy nie mieszkal i sa zakupione jedynie pod wynajem przez Airbnb. Ten dom ma historie i osobowosc. Na powitanie czekal na nas chleb i domowy smalec . Gospodarz przywital nas i opowiedzial o okolicznych atrakcjach i szlakach turystycznych. Blisko do centrum Szklarskiej i praktycznie z domu wchodzi sie na szlaki turystyczne. Wyjazd do powtorki! One of my best Airbnb stays hands down. A wonderful, wooden house, with character and soul. It's rare to come across such a property on Airbnb nowadays when more and more places are bought solely to be rented out and nobody has ever lived there. This house is filled with history. We were welcomed by the host with bread and home-made lard, he explained the surrounding attractions and hiking trails. The house is perfectly located - very close to the city center, at the same time out-of-the-way, the hiking trails start just around the corner. We will definitely be back, I would recommend everyone to spend a couple of nights there!
10

/English below/ Cudowne miejsce, zdjecia nie oddaja...

Karolina

Great location, very nice property. Worth recommending to all who look for peacefull accomodation in Szklarska Poręba. I love the garden!WiFi coul dbe better. There were constantly problems with connectivity.
9.1

Great location, very nice property. Worth recommending to...

Great location, very nice property. Worth recommending to all who look for peacefull accomodation in Szklarska Poręba. I love the garden!WiFi coul dbe better. There were constantly problems with connectivity.
9.1

Great location, very nice property. Worth recommending to...

An amazing, charming little place!! Mum and I had great pleasure to stay at willa Anna in April for a mum and daughter holiday. Willa is situated within enchanted little forest with a stream and a pond, and is surrounded by the nature and in a quiet location. There is a path leading to the waterfall of Kamienczyk and within a short distance from the city centre of Szklarska Poreba. Our room had all we needed, kitchen that was well equipped, amazing stone bathroom with a shower and a separate toilet. The beds were comfortable with clean sheets and there was radio and TV in the room. Except for us, there were no other guests present for most of the week. Mr Bogdan, the grounds keeper was a fantastic host, who could tell story's like no other:) He speaks fluent english and I'm pretty sure a few more languages too!! I took a tour with him, seeing all of the rooms and apartments at the hotel. The place is filled with true character, every piece of wood tells a story. There were 2 great cats at the property and we made great friends:) There is also a sauna available to the guests in a separate building that we took an advantage off few times:) Mineral water, bread and smalec was constantly available to the guests and there was a library filled with good books in many languages. Smalec its a form of lard that is spread on the piece of sour dough bread, a Polish traditional meal. As a veggie i couldn't have any of it (with great regret), but i still remember taste of my grandpa's smalec; from my childhood :) I highly recommend this place for anyone who wants to switch off for a moment, remembering that there is more to life than a galloping world :) Asia i Basia
10

An amazing, charming little place!! Mum and I had great...

asiac655

We really enjoyed our stay, Thank you!
10

We really enjoyed our stay, Thank you!

Denis

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